Terms of Service

Last Updated: 14th April 2026

1. Legal Status of This Document

This document is an electronic record in terms of the Information Technology Act, 2000 and the rules made thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures.

2. About Us

This website is operated by Craig Men (CRAIG APPARELS PVT LTD), having its registered office at: 302, Tower F-2, Cleo County, Sector - 121, Gautam Buddha Nagar, Noida, Uttar Pradesh, India 201301

Craig Men is a direct-to-consumer (D2C) menswear brand offering apparel and related products through its online platform.

3. Acceptance of Terms

3.1 Agreement to Terms

By accessing, browsing or purchasing from our website, you agree to be bound by these Terms.

3.2 Eligibility

You represent and warrant that:

You are at least 18 years of age
You are competent to contract under the Indian Contract Act, 1872
You will comply with all applicable laws in India

If you do not agree, please do not use this website.

4. Modifications to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website after such changes constitutes your acceptance of the revised Terms.

5. Products & Services

5.1 Product Offering

We offer menswear and related products for purchase through our platform.

5.2 Accuracy of Information

We strive to ensure that product descriptions, pricing and availability are accurate. However, errors may occur.

5.3 Right to Modify

We reserve the right to:

Modify product details, pricing or availability.
Discontinue products at any time without notice.

6. User Accounts & Responsibilities

6.1 Account Security

If you create an account:

You are responsible for maintaining confidentiality of your login credentials.
You are responsible for all activities under your account.

6.2 Accurate Information

You agree to provide accurate, current and complete information.

6.3 Account Suspension

We reserve the right to suspend or terminate accounts in case of:

Fraudulent activity.
Misuse of platform.
Violation of these Terms.

7. Orders & Payments

7.1 Order Acceptance

Your order constitutes an offer to purchase. A contract is formed only when we accept and dispatch your order.

7.2 Order Cancellation

We reserve the right to refuse or cancel orders due to:

Product unavailability.
Pricing or technical errors.
Suspected fraud or misuse.

7.3 Pricing & Payments

Prices are inclusive of applicable GST unless stated otherwise.
Payments may be made via UPI, cards, wallets, net banking or COD (if available).

7.4 Pricing Errors

In the case of incorrect pricing or product information due to technical errors, we reserve the right to cancel or modify orders.

8. Shipping & Delivery

8.1 Delivery Timelines

Estimated delivery timelines are indicative and may vary.

8.2 Delay Disclaimer

Delays may occur due to logistics, third-party services or unforeseen circumstances.

8.3 Transfer of Risk

Ownership and risk of the products transfer upon successful delivery.

9. Returns, Exchanges & Refunds

9.1 Policy Reference

Returns, exchanges and refunds are governed by our Return & Refund Policy, which is incorporated by reference.

9.2 Eligibility

We reserve the right to reject returns that do not meet the eligibility criteria.

10. User Conduct

You agree not to:

Use the platform for unlawful purposes
Upload harmful, misleading or offensive content
Attempt unauthorised access to systems
Engage in fraudulent activities

Violation may result in termination and legal action.

11. Fraud, Misuse & Bulk Orders

We reserve the right to:

Cancel suspicious orders
Block accounts involved in fraud or misuse
Restrict excessive returns or bulk purchases intended for resale

12. Intellectual Property

All website content, including logos, designs, text and images, is the property of Craig Men.

Unauthorised use, reproduction or distribution is strictly prohibited.

13. Third-Party Services

We may use third-party providers such as:

Payment gateways
Logistics partners

These services may be governed by separate terms.
Craig shall not be liable for any loss, delay or failure caused by such third parties.

14. Disclaimer of Warranties

All products and services are provided on an “as is” and “as available” basis.

We do not guarantee:

Continuous or uninterrupted website access.
Error-free functionality.
Exact product colour or fit due to screen variations.

15. Limitation of Liability

To the maximum extent permitted by law:

Craig Men shall not be liable for:

Indirect or consequential damages.
Loss of data, profits or business.
Service interruptions or delays.

Our total liability shall not exceed the value of the purchased product.

16. Indemnification

You agree to indemnify and hold Craig Men harmless from any claims, damages or losses arising from:

Your misuse of the platform.
Violation of these Terms.
Breach of applicable laws.

17. Termination

We may suspend or terminate your access if:

You violate these Terms.
You engage in fraudulent or abusive behaviour.

18. Privacy

Your use of the platform is governed by our Privacy Policy, which explains how we collect and use your data.

19. Governing Law & Jurisdiction

These Terms are governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

20. Electronic Communication

By using our platform, you consent to receive communications via:

Email
SMS / WhatsApp
Notifications