RETURNS, EXCHANGE & REFUND POLICY – CRAIG Men

Last Updated: 21st April 2026

1. Our Promise – Simplified Shopping

At Craig Men, our goal is to deliver a seamless and premium shopping experience.

If you're not completely satisfied with your purchase, we offer easy returns and exchanges under the conditions outlined below.

2. Return & Exchange Window

  • You can request a return or exchange within 7 days from the date of delivery.

Eligibility Conditions

To qualify for a return or exchange:

  • The product must be unused, unwashed and undamaged.

  • All original tags, including the white RFID tag on the garment, must be intact.

  • The product must be returned in its original packaging.

Returns that do not meet these conditions will be rejected.

4. Sale & Discounted Products

  • Products purchased during sale or promotional offers are:

    • Eligible for exchange only

    • Not eligible for refunds

  • Exchange must be for:

    • The same product (size change) OR

    • A product of equal or higher value

5. Return & Exchange Process

Step 1: Raise Request

Visit our Return/Exchange page and enter your Order ID.

Step 2: Schedule Pickup

Select a convenient pickup date.

Step 3: Pack & Handover

  • Pack the product securely

  • Ensure the tags and packaging are intact

  • Hand it over to the delivery partner

Only one product per return tracking request is allowed

6. Reverse Pickup & Self Shipping

  • Reverse pickup is available for most pin codes.

  • If your location is non-serviceable, you must self-ship to:

CRAIG MEN WAREHOUSE
C-145, Sector-63, Noida
Uttar Pradesh – 201301

7. Refund Policy

  • Refunds are processed within 5–7 working days after a quality check, once we receive the garment back

Refund Mode:

  • Prepaid orders: Refunded to the original payment method.

  • COD orders: Refunds will be issued as cash points.

  • Shipping charges are non-refundable.

Refunds are processed on the actual amount paid (post discounts).

8. Exchange Policy

  • One-time exchange allowed per order

  • Exchange allowed for:

    • Size issues

    • Style change

  • For higher-value products price difference is payable

9. Order Cancellation

  • Orders can be cancelled within 24 hours of placing the order

  • After 24 hours, cancellation may not be possible

10. Damaged / Wrong Product

  • Report within 48 hours of delivery

  • Share photos/videos for faster resolution

  • Late claims may not be accepted

11. Important Note

  • We do not offer open-box delivery for COD orders

  • Delivery personnel are not responsible for product inspection

  • Customers are advised to record an unboxing video for safety

12. Customer Support

customer@craigmen.in
9818009580

Working Hours:
10 AM – 6 PM | Monday – Friday

© 2026 CRAIG APPARELS PVT LTD. All rights reserved