Exchange / Return Policy

We offer free exchanges/returns of our products. Exchanges will be subject to availability of inventory. If the requested size is not available, we will offer an exchange in another product of the same price or a refund.

To process an exchange or return please email us at customer@craigmen.in or WhatsApp/call us at 9818009580 with your order details.

All exchange or return requests should be made within 7 days of receiving the product. All original tags should be there on the product and the product should not be used.

How to place a return/exchange request?

  • Visit our return and refund portal on the website.
  • Submit the order number and registered email ID in the empty fields.
  • Follow the instructions and select the item(s) you would want to return/exchange.
  • In case of an exchange request, select the item from the listing which you want to exchange with.
  • A confirmation email will be shared once your return/exchange request is approved.

Please note that the return request needs to be raised within 7 days of the delivery date. Reverse pickup will be initiated in 2 working days by our courier partner.

In addition, all returned products must be unused, unwashed, or undamaged and must be returned with the original packing and tags when we receive them. Items without tags will not be accepted.

All our products have a unique tag lock seal attached to them. A return/exchange request will only be initiated if the tag lock seal is intact on the garment. The new order will be on its way as soon as the exchange item is verified at our warehouse. The exchange process is subject to your exchange item meeting the above conditions.

What happens if I want to return/exchange the product after the return window is closed?

We're very sorry, but we do not accept returns after 7 days of the delivery date.

What to do if the product is delivered in a damaged condition?

We strive to deliver the best quality standards; however, in case you receive a damaged/defective product, we should be notified within 24 hours of delivery. Also, we request you email us a photograph of the damaged/defective product to customer@craigmen.in. In case you fail to intimate us within 24 hours of delivery, the return will not be processed.

In how many days will my return be picked up?

It takes up to 2 working days to initiate the return pickup from your location once the return/exchange request has been approved. In case your return pickup is not done within 2 working days, please reach out to our helpline at 9818009580 or write an email to customer@craigmen.in.

What to do if the product is already picked by the Pick-up Agent, but the status is showing cancelled?

It is advisable to verify the shipment status once it has been handed over to the Pick-up Agent. The status typically transitions from "Out For Pick-up" to either "Pick-up Done" or "In Transit." If the status remains unchanged, kindly raise a query with our Customer Support team within 24 hours from the actual Pick-up Date for further assistance with the required details below:

  • Pick-Up Executive Phone Number
  • Screenshot of the Courier Details received via SMS or WhatsApp

Is the return/exchange policy applicable to all products?

  • Any item purchased during a sale is non-refundable.
  • Only exchange will be applicable on orders purchased on sale/offer.

What is the refund procedure for returned orders?

Once the return request has been raised on the web, our pickup partners will initiate reverse pickup of your order within 2 working days once the request is approved. As soon as we are notified about a successful return pickup, we initiate the refunds within 5-7 working days of us receiving the product in our warehouse. Please note that a refund cannot be initiated unless the return pickup is complete.

  • For Prepaid Orders: Refunds are initiated directly to the source account.
  • For COD Orders: Refunds for COD orders will be given via store credit points.
  • For Any Combination of the Above: All refunds will be done in the same proportion in which the payments were received, including partial refunds.

My return order is not yet picked up. It is delayed!

For all return requests, our delivery partners make a maximum of 3 reverse pickup attempts. Your reverse request will be marked as a pick-up exception or canceled for the following reasons:

  • Delivery partners are not able to contact you.
  • Not able to locate your address.
  • You have registered an incorrect phone number or provided the wrong delivery address.
  • Pincode is incorrect, etc.

Keep in mind that as soon as the first reverse pickup attempt fails, our shipping partners will contact you to reschedule the pickup. However, if in the next 2 attempts, the delivery partner still fails to pick up the return order for the above-mentioned reasons, then the order shall be marked as canceled.

To prevent this from happening, we request that you answer calls from delivery partners and, in case the reverse item pickup fails on the first attempt, please respond to the delivery partner messages to reschedule the pickup. If your reverse request order gets canceled without proper attempts, you can reach out to us on any of the support channels (Call/Email) and we will be glad to help you further!