Frequently Asked Questions

Q: How do I place an order?

A: Visit craigmen.com, browse your favorite styles, select your size, and click 'Add to Cart'. In case you have any trouble you may contact us at our customer support and someone will be there to help you place your order

Q: What payment methods do you accept?

A: We accept all major debit and credit cards, UPI, net banking, and select wallet payments. Cash on Delivery is also available.

Q: My payment failed while making the purchase. What should I do?

A: If your payment failed but the amount was deducted, it will be refunded to your source account within 5–7 business days. You can try placing the order again or reach out to us at or our customer care number +91 9818009580

Q: Can I cancel my order?

A: Orders can be cancelled before they are shipped. Once shipped from our warehouse we shall not be able to accept cancellations.

Q: Why is my order delayed?

A: We are sorry to make you wait, occasionally delays can happen due to order volumes, weather conditions or logistical challenges. Rest assured, our team closely tracks all orders to ensure timely delivery and shall be in touch!

Q: Do you deliver across India?

A: Yes, we ship pan-India.

Q: How long does it take for my order to arrive?

A: Orders are shipped within 3 working days and delivered within 7-10 working days, depending on your location.

Q: Do you offer express shipping?

A: Unfortunately, we do not offer express shipping.

Q: How can I track my order?

A: Once your order is shipped, you'll receive shipment details on your registered mobile number and email address to help you track your order in real time. In case you need any help, please reach out to us at / +91 9818009580

Q: Are there any shipping charges applicable on my order?

A: Shipping is free on orders above ₹2500
For orders below ₹2500, a ₹150 shipping fee applies.
COD orders have an additional ₹100 charge.

Q: My package shows delivered but I can't find it.

A: We understand this is concerning. In such a case we would request you to check with neighbors or building security. If still not found, contact us within 24 hours at customer support at / +91 9818009580 for help we shall

Q: What happens when my order is not delivered on time?

A:Our team strives to ensure that your order reaches you before time. Just in case your order is delayed beyond the expected timeline, please contact us. We'll check with our courier partners and keep you updated.

Q: My order says RTO. What does it mean?

A: RTO stands for Return to Origin. It usually happens when delivery attempts fail. You can contact us to arrange a re-shipment.

Q: What is your return policy?

A: We offer free returns/exchanges within 7 days of delivery. Products must be unused, with original tags and tag lock seal intact.

Q: How do I raise a return or exchange request?

A: Visit our Return/Exchange Portal on the website, enter your order number and registered email, and follow the instructions. In case you need any help please reach out to us and our team shall guide you.

Q: Are returns free?

A: Yes, returns and exchanges are free of cost.

Q: What happens if I want to return/exchange the product after the return window is closed?

A: Unfortunately, we do not accept any returns or exchanges after 7 days from delivery.

Q: In how many days will my return be picked up?

A: Return pickup is initiated within 2 working days of request approval. Contact us if it's delayed.

Q: Is the return/exchange policy applicable to all products?

A: No. Products bought during sales/offers are only eligible for exchange, not refund.

Q: What is the refund procedure for returned orders?

A: Refunds are processed within 5–7 working days of receiving the item back at our warehouse, after verifying its condition.

Q: What to do if the product is already picked by the delivery agent but the status is showing cancelled?

A: Share the pickup executive's number and a screenshot of courier confirmation with us within 24 hours so we can resolve it.

Q: How are COD refunds done?

A: COD refunds are issued via Razorpay link or store credit.

Q: My return order is not yet picked up. Is it delayed?

A: Our courier partners make 3 pickup attempts. If not picked up, contact us to reschedule.

Q: Can I exchange the purchased product with a higher-value product?

A: Yes, you can. The difference must be paid during the exchange request. COD is not available for such orders.

Q: How will the difference amount be refunded when a lesser value product has been opted for in the exchange order?

A: The excess amount will be refunded to your original payment method or via store credit, depending on your initial payment mode.

Q: What should I do if I have not received all the items in my purchase?

A: If any item is missing, please email us at with your order ID and a photo of the package received. Ensure the delivery seal is not tampered or damaged before accepting the parcel.

Q: What should I do if I have received a defective item?

A: Please inform us within 24 hours of delivery at or connect with us at +91 9818009580 along with a photo of the item. We'll assist you with an exchange or refund.

Q: How do I know which size will fit me best?

A: Please refer to our Size Guide on each product page for measurements and fit suggestions.

Q: How do I contact customer support?

A: You can email us at or call/WhatsApp us at 9818009580.

Q: Do you offer corporate gifting?

A: Yes, please write to us at with your requirements, and our team will assist you.